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Report network connection errors #38

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helixg opened this issue May 3, 2020 · 26 comments
Open

Report network connection errors #38

helixg opened this issue May 3, 2020 · 26 comments

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@helixg
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helixg commented May 3, 2020 •
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When I install the Hydrator-Setup-0.0.6.exe on Win10 Professional Edition,
There is a javascript error occur
like this

hi1.png
@edsu
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edsu commented May 3, 2020

Thanks for reporting this. I think this is your first time running hydrator? I neglected to test with a clean slate where Hydrator had not been run before.

I think I've fixed the problem. Can you give the just released v0.0.7 a try?

@edsu edsu closed this as completed in 97c3acb May 3, 2020
@edsu edsu reopened this May 3, 2020
@edsu
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edsu commented May 3, 2020 •
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@helixg I'm sorry for prematurely closing this issue. Can you can confirm that v0.0.7 fixes this problem?

@helixg
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helixg commented May 4, 2020

@helixg I'm sorry for prematurely closing this issue. Can you can confirm that v0.0.7 fixes this problem?

It seems that the v0.0.7 can launch successfully

@helixg
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helixg commented May 4, 2020

It seems that I need a pin to connect to my API key, Can I enter the Access Key and Access Key Secret directly?

hi2.png

@edsu
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edsu commented May 4, 2020 via email •
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@hamburgersct
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It seems that I need a pin to connect to my API key, Can I enter the Access Key and Access Key Secret directly?

hi2.png

Got this, too. Have you solved this?

@edsu
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edsu commented May 20, 2020

@hamburgersct no, unfortunately not. it seems to only be an issue on some Win 10 installs. Something is preventing the browser window from opening. If you want we could try placing the url text for you to click on or copy/paste in the window. Would you be willing to try that?

@hamburgersct
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Yes, I'd like to try that. Thanks a lot for your reply!

@edsu
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edsu commented May 20, 2020

Ok, give me a few hours to try something out and put a release together.

edsu added a commit that referenced this issue May 21, 2020
@edsu
Display Authorization URL
72e4a4a 
This commit makes the URL for authorizing the Hydator at Twitter visible
for users where the Hydrator was prevented from opening the window
directly. See #38 and #27 for context.

In addition the User's screen name is collected after linking so that
can be displayed along with the keys.
@edsu
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edsu commented May 21, 2020 •
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@hamburgersct It took me a few more hours than I thought to get to it, but v0.0.8 is ready for you to try. It should display the Twitter URL you will need to point your browser at if Hydrator is unable to open the browser itself.

Can you give it a try?

https://github.com/DocNow/hydrator/releases/tag/v0.0.8

@hamburgersct
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image
Thanks for your help!☺ However, it still didn't work.
I tried to click the button, but nothing happened. No new window in my browser and no URL was displayed.

@edsu
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edsu commented May 21, 2020

DId you see the URL to use in your browser to get the PIN?

@edsu
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edsu commented May 21, 2020 •
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You say nothing happened but I see invalid PIN there in the screenshot. It would be super helpful if you could do a screencast (video) of what you are doing. Or we could jump on a video chat. I hear Zoom is all the rage these days ;-)

@hamburgersct
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Sreenshot_video.zip
Hi, it worked just like in this video. The "Invalid PIN" seemed to appear as long as I opened the application. Nothing happened when I click the Link button.

@edsu
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edsu commented May 21, 2020 •
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Thanks that is actually helpful! Has that Invalid PIN message always appeared there? I just uploaded v0.0.9 which should make a Reset button visible. Can you click Reset, and try to link again?

https://github.com/DocNow/hydrator/releases/tag/v0.0.9

@hamburgersct
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Screenshot_vid_2.zip
Unfortunately, it still didn't work properly. No URL appeared there. But the Invalid PIN didn't appear anymore after I clicked Reset.
I will try twarc, so don't worry ;-)
Anyway, thank u Ed!!!

@edsu
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edsu commented May 21, 2020 •
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Argh!

One last thing we can try if you have some familiarity with the command line on Windows is to open Windows Powershell, navigate to where your Hydrator is installed and run it manually:

cd AppData/Local/Programs/Hydrator
./Hydrator.exe

When you try to link the account does any kind of error message get displayed in the terminal? It's possible your Hydrator.exe is installed somewhere else. Right clicking on the Hydrator icon on your desktop and selecting Properties may help you locate it.

@hamburgersct
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Wow! You really helped me a lot! From the message in the command line, I found some errors with my network. As soon as I solve that, I believe that it can work properly. Really really thank you!😁

@edsu
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edsu commented May 21, 2020

NICE! what was the network problem -- does it look like it is firewall related? Please let me know if you are able to find a fix!

@edsu edsu mentioned this issue May 22, 2020
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@hamburgersct
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Hi! Recently I've tried to use twarc ( but I believe Hydrator is the same) and now I realize the problem:
These two tools cannot work properly in China because of the GFW.
So, if someone in China needs to use these tools, he/she should try to overcome the network problem, or ask friends in other countries to help.
Anyway, thank you for developing these two wonderful tools!🤩

@edsu
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edsu commented May 23, 2020

Oh wow, so you are behind The Great Firewall!? You will need to use a VPN right? If you get a chance I would love to see the error message you got in the terminal so that the Hydrator can provide a useful error message.

@edsu edsu changed the title can not install on Win10 Report Network Connection Errors May 25, 2020
@edsu edsu changed the title Report Network Connection Errors Report network connection errors May 25, 2020
@1109LLL
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1109LLL commented Dec 8, 2020

Screenshot 2020-12-08 at 22 22 05

Hi, after reading through this thread I think I have the same issue as @hamburgersct. Using a VPN doesn't help, it simply returns with a timeout error.

@edsu
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edsu commented Dec 8, 2020

It sounds like your VPN isn't doing what you think then :-( One way of checking is to visit https://api.twitter.com/ in your browser to see if you get a page not found error from Twitter. If it just sits there waiting for a response you are blocked. I'm sorry but neither Hydrator or twarc punch through firewalls.

@1109LLL
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1109LLL commented Dec 8, 2020

Screenshot 2020-12-08 at 22 34 07
agghhh, yep its blocked... Thanks for your help!

@edsu
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edsu commented Dec 8, 2020

Actually that means you were able to talk to the server ok if you can see that error page.

@YuNFAnz06
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YuNFAnz06 commented May 9, 2021 •
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Have you solved this problem now? I really want to use a dataset, but I don't know what to do.

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@edsu @helixg @hamburgersct @1109LLL @YuNFAnz06