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Cannot connect to Macro Deck through smartphone #540

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TechnicalityMods opened this issue Jun 6, 2024 · 1 comment
Open

Cannot connect to Macro Deck through smartphone #540

TechnicalityMods opened this issue Jun 6, 2024 · 1 comment
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bug Something isn't working

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@TechnicalityMods
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Describe the bug
When I turn on the program and enter any ip with the right port into my browser on my phone, it always turns up a web error saying that it timed out or it doesn't exist. On my computer, it works perfectly fine. I have tried multiple ports. I understand that this is a faq question on the discord's⁠ faq channel , but all of these solutions are either not possible for me or I have done them and they have not worked.
These are the solutions and why I can't do them or show that I have done them:
● You have a outdated version of the server and/or the client -- i'm on 2.14.1, the latest release
● Your anti virus software or firewall blocks Macro Deck 2.exe (In most cases) Take a look here: https://github.com/SuchByte/Macro-Deck/wiki/Allow-Macro-Deck-in-Windows-Firewall -- I run Avast antivirus, but I have given it an exception to bypass it. (this is what I think is the problem, but I wouldn't know where to start beyond giving it an exception)
● The wrong network adapter is set in the settings -- only my ethernet adapter is connected and working
● The port is used by another application, try to change it in the Macro Deck settings -- I highly doubt it, but not sure
● Your computer and the device with the client are not in the same network -- they are
● If you're using VPN services, disable them -- they are disabled
● Also a restart of your computer can help sometimes -- done that multiple times
● If you're using a 5GHz Wi-Fi connection, try to switch to 2,4GHz temporarily -- I wouldn't know where to start on that
● Some routers block the communication between Ethernet and Wi-Fi. Check your router settings. Look for SSID isolation or AP isolation and disable it. -- was never enabled in my router
● Try to disable IPv6, if enabled -- already done
If there are any possible solutions, please let me know

To Reproduce
Steps to reproduce the behavior:

  1. Setup Avast Premium Antivirus
  2. Setup Macro Deck
  3. Go onto the ip and use the proper port
  4. Recieve a timeout error or unknown error

Expected behavior
It should load up instantly into the client, as it does on my pc.

Additional context
I am not given any form of response from Macro Deck, so I doubt it even gets any sort of connection to my PC

@TechnicalityMods TechnicalityMods added the bug Something isn't working label Jun 6, 2024
@Curros
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Curros commented Jul 27, 2024

Most likely you need to add a rule in AVAST.
https://support.avast.com/en-us/article/Antivirus-Firewall-Application-Rules#pc

  • If you uninstall AVAST work?
  • Are you using the QR?

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