Is your feature request related to a problem?

The auto-closing of the incident prevents adding of customer-specific post-upgrade validations.

Describe the solution you'd like

I'd like an option to prevent the incident from auto-closing.

Describe alternatives you've considered

With the incident being auto-closed, there isn't an option of wrapping the playbook to add customer post validations unless just add the validations to the playbooks and deviate from the repo.

Additional context

We're trying to wrap the device upgrade playbook to add customer specific pre/post validations.