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The app crashes under certain conditions. #8948

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YamatoRyou opened this issue Nov 20, 2024 · 5 comments
Open

The app crashes under certain conditions. #8948

YamatoRyou opened this issue Nov 20, 2024 · 5 comments
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T-Defect Something isn't working: bugs, crashes, hangs and other reported problems

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@YamatoRyou
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YamatoRyou commented Nov 20, 2024

Steps to reproduce

  1. Make sure the app can receive notifications and calls, and allow the app to run in the background;
  2. Start the app and put it in the background;
  3. Lock the screen and turn it off;
  4. Use another device to call the device;
  5. Observe the screen changes.

Outcome

What did you expect?

n/a

What happened instead?

Although the screen shows the incoming call screen, it disappears instantly (and then automatically returns to the lock screen). Sometimes it may be displayed twice. After that, unlock the phone and enter the app, you will find that the app prompts that it has crashed.

This problem has appeared since the update from 1.6.22 to 1.6.24. I tested 3 Different phones:
OnePlus MT2110 (Pixel OS, based on Android 14): Successfully reproduced the problem
Mi 9T (MIUI 12.5, based on Android 11): Successfully reproduced the problem
Nokia TA-1054 (based on Andorid 8.1): Not 100% reproducible, behaves normally most of the time, occasionally behaves the same as the other 2 phones.


When the screen is unlocked (in the launcher or elsewhere), clicking on the system notification banner to open the incoming call screen will not crash the app.
OnePlus MT2110 Tried to log out and log in again (including reinstalling the app), failed to resolve the issue.
Logs have been sent via Rageshake.

Your phone model

See description above.

Operating system version

See description above.

Application version and app store

Element Android 1.6.24

Homeserver

Synapse 1.119.0

Will you send logs?

Yes

Are you willing to provide a PR?

No

@YamatoRyou YamatoRyou added the T-Defect Something isn't working: bugs, crashes, hangs and other reported problems label Nov 20, 2024
@tsartsiom
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Confirm this bug at HONOR 200 Lite

@Alex11381
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Confirm this bug at Oneplus ACE 3

@krassle
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krassle commented Dec 6, 2024

Same here, on two different phones!

@profitrollgame
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Can confirm this: 1.6.24 on OnePlus 7T Pro with A14.

@MdotAmaan
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This has been occurring on all the devices within our org running the updated version of element. (Pixel 7a, 7 pro, 8 pro, Samsung Note 20, S21, Tab S7, Tab S8 & Tab S9). This is made even more frustrating by the fact that if a call is placed by one party while the other does the same thing, the call just keeps ringing for both until it either times out or you cut the call.

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Labels
T-Defect Something isn't working: bugs, crashes, hangs and other reported problems
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