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Generic pending queue #143

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olafveerman opened this issue Aug 1, 2014 · 0 comments

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olafveerman commented Aug 1, 2014

Currently, pending phone numbers (those that were already called, but for some reason not finished), stay in the queue of a particular agent.

We have to make it possible that other agents call those respondents as well. Consider for example the following scenario:

For a small survey, two agents manage to call all the respondents in a single day. Some of the respondents did not reply, resulting in a set of pending call tasks.
The next day, two different agents are assigned to call the 'no replies' of the previous day. Since the pending tasks are in the personal queue of the first agents, they will not be able to finish them

olafveerman added the to think label

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