Support -> Send Email Doesn’t Work

[jubishop]

Are you sure this is a new issue?

• I have confirmed this is a new issue

iOS Version

17.4.1

Device Model

iPhone 15 Pro

App Version

1.4.3

What happened?

When I go to settings - support - send email it says it can’t. I copy the message to the clipboard which is:

Cannot Send Email
This device cannot send email. Please check the Settings app and make sure your email account is configured correctly.

Device Info:
App Version: 1.4.3
Build: 137
Device: iPhone
Device Model: iPhone
OS Version: 17.4.1
Locale: en_US
Language: en

I do have a default mail client set in settings (it’s Hey), so this should work iiuc.

Bug prevalence

Always

How does it happen?

No response

Add screenshots or video.

Anything else?

No response

[gdavis]

Hmm this is an interesting issue. This alert appears after I perform a check with iOS to see if the device can send email. Are you able to click on links like mailto:[email protected] and get the mail composer to appear?

[jubishop]

Yeah clicking that link brings up the Hey email composer on my iPhone just fine .

[g3rv4]

I could repro this. fwiw, I've deleted the Mail application and use GMail.

When I click "copy to clipboard", I don't get the email on the clipboard, but this:

Cannot Send Email
This device cannot send email. Please check the Settings app and make sure your email account is configured correctly.

Device Info:
App Version:    1.4.3
Build:          137
Device:         iPhone
Device Model:   iPhone
OS Version:     17.6.1
Locale:         en_US
Language:       en