Multi monitor layout show only single window with scroll bars and mouse pointer location is offset

[mortenvf]

Describe the bug

Since the last update of VMware tools on Ubuntu, expanding on multiple physical monitors has not worked as expected. Instead of displaying over multiple monitors, only one window is displayed with the multi screen contents side by side and with scroll bars. Also, the mouse pointer location in the guest VM is offset relative to the host mouse pointer, making it impossible to navigate the guest UI. Returning to single monitor does not resolve the problem and a guest OS reboot is required to reset monitors to a usable state.

VMware Workstation Pro: 16.2.3
Host: Windows 11
Guest: Ubuntu 22.04
WMware tools: 12.3.5.46049 (build-22544099)
Monitor setup (left to right): Monitor 1: 19201200; Monitor 2: 12001920; Monitor 3: 1920*1200

Reproduction steps

1. Enter full screen mode
2. Select any multi monitor layout

Expected behavior

Display guest OS across multiple monitors. Mouse pointer location aligned between host and guest.

Additional context

No response

[mortenvf]

[vmwkruti1111]

Thanks for reporting this, would file an internal PR to track this issue.
Could you please also provide

• vmware.log
• mksSandbox.log

Since the last update of VMware tools on Ubuntu, expanding on multiple physical monitors has not worked as expected.

What was the version before update when it worked ?

[mortenvf]

Here are logs from testing with Ubuntu 24 and open-vm-tools 12.4.5. The issue is the same with these versions.

vmware.log
mksSandbox.log

[mortenvf]

Based on the time line for open-vm-tools in Ubuntu 22.04 repository, the version I must have upgraded from was open-vm-tools 12.1.5.

[mortenvf]

Found very similar issue posted elsewhere: https://community.broadcom.com/vmware-cloud-foundation/question/ubuntu-22044-guest-multi-monitor-layout-results-in-scroll-bars

[vmwkruti1111]

Reported this issue internally, please see the latest comment from the MKS Team at
https://community.broadcom.com/vmware-cloud-foundation/question/ubuntu-22044-guest-multi-monitor-layout-results-in-scroll-bars for ubuntu 22
and the fix got ported to ubuntu 24.04 yesterday only (https://git.launchpad.net/~ubuntu-kernel/ubuntu/+source/linux/+git/noble/log/drivers/gpu/drm/vmwgfx?h=master-next) .

[mortenvf]

The suggested workaround (lock and unlock guest OS screen) does not work for me on Ubuntu 22. I does, however, seem to work on Ubuntu 24.