[Charge] Cancel fee

[xxdannilinxx]

If the customer makes a purchase of $10 and I reverse the charge, the refund is not made, as the fee was removed and I no longer have the balance to make the refund, now I only have $9.50.

This is correct? I have already integrated with several partners and it never occurred to me.

[daniloab]

Yes, it is correct because the fee is related to the pix receive service. The refund in our platform is free. But, you need to have amount necessary to refund it

[xxdannilinxx]

Maybe this should be rethought, you may have legal problems in the future with this.

You pay a fee to the bank even if the pix is ​​reversed or cancelled, is that it?

I have already integrated with several other players in the market and have never seen this.

Just to clarify!

[xxdannilinxx]

When I integrate the credit card with you and the customer chooses to cancel the purchase, won't the fee also be refunded?