Install-osTicket-From-Scratch

osTicket client installation on Microsoft Azure

Use the video tutorial and written instructions in conjunction with each other to make the installation easy

Azure ($200 in free credits with a new account): https://azure.microsoft.com/en-us/free/

Video Tutorial:

1. Create Resource Group

   • Open the Azure Portal.
   • Create a new resource group named "Lab3RG" with the password "CyberLab123!".

2. Create Virtual Machine:

   • Create a virtual machine named "osTicket" in the "USW3" region, running Windows 10 with 4 vCPUs.
   • Use the same username and password throughout the setup.
   • Choose default settings.

3. Remote Desktop Access:

   • Obtain the public IP of the "osTicket" VM.
   • Remote Desktop into osTicket using the public IP.

4. Install IIS with Windows CGI:

   • (Within VM) Open Control Panel -> Programs -> Turn Windows Features On/Off.
   • Enable Internet Information Services (IIS) with CGI.
   • Test IIS by typing "127.0.0.1" into the browser.

5. Install Required Components:

   • Download and install PHP Manager for IIS.
   • Download and install Rewrite Module.
   • Create a "C:\PHP" directory on the local hard drive.

6. Install PHP 7.3.8:

   • Download PHP 7.3.8 zip file.
   • Extract files to "C:\PHP".

7. Install VC_redist:

   • Install VC_redist from the downloaded files.

8. Install MySQL Server:

   • Download and install MySQL Server with standard configuration.
   • Set up credentials: User - root, Password - Password1.

9. Register PHP in IIS:

   • Open IIS as an administrator.
   • Register PHP version by browsing to "C:\PHP\php-cgi".
   • Restart the osTicket server in IIS.

10. Install osTicket:

    • Copy the contents of the osTicket folder to "C:\inetpub\wwwroot\osTicket".
    • Rename the "upload" folder to "osTicket".
    • Restart IIS.
    • Access the osTicket installer page by browsing to the server.

11. Configure osTicket:

    • Enable necessary PHP extensions in PHP Manager.
    • Refresh osTicket installer page.
    • Rename "ost-sampleconfig.php" to "ost-config.php".
    • Set appropriate permissions for "ost-config.php".
    • Continue the setup, providing necessary information.
    • Do not install yet; proceed to install Heidi SQL.

12. Install Heidi SQL:

    • Download and install Heidi SQL.
    • Create a new connection with the MySQL credentials (User - root, Password - Password1).

13. Complete osTicket Setup:

    • Finish the osTicket setup from the browser.
    • Use MySQL credentials in Heidi SQL.
    • Delete the "setup" folder from "C:\inetpub\wwwroot\osTicket".
    • Adjust permissions for "ost-config.php".
    • Note the login details for future access.