Mail script

Mail Scripts/Added a case/content

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+

Mail Scripts/Case details/Case details notification.js

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+(function runMailScript(current, email, email_action, event) {
+    // Store frequently used `current` values in variables to avoid multiple calls
+    var caseSysId = current.getValue('sys_id');
+    var caseNumber = current.getValue('number');
+    var caseLink = '<a href="' + current.getLink() + '" style="font-weight: bold;">' + caseNumber + '</a>';
+
+    // Retrieve the first name from the event parameter, defaulting to "Team" if missing
+    var firstName = event.parm2 || "Team";
+
+    // Top banner HTML
+    var banner = 
+        '<div class="banner" style="background-color: #000000; color: white; padding-top: 0px; padding-left: 10px; text-align: left; border-bottom: 5px solid gold; border-radius: 5px;">' +
+        '<span style="font-family: Arial, Helvetica, sans-serif; font-size: 12pt;">' +
+        '<a title="Hover title" href="https://www.designation.com">' +
+        '<img src="imagename.png" width="168" height="56" />' + 
+        '</a>' +
+        '</span>' +
+        '</div>';
+
+    // Initialize email body with banner
+    var emailBody = banner +
+        '<div style="font-family: Arial, sans-serif; font-size: 16px; color: black;">' +
+        '<p>Hello ' + firstName + ',<br><br>' +
+        'You have been added to case ' + caseLink + '\'s watch list. Click the link to view the case details.</p>' +
+        '<table style="width: 100%;">';
+
+    // Case record processing
+    var gr = new GlideRecord('sn_customerservice_case');
+    if (gr.get(caseSysId)) {
+        // Using getValue() for fields to ensure direct string handling
+        emailBody += '<tr><td style="width: 120px; padding-left: 20px; font-weight: bold; text-align: left;">Description:</td>';
+        emailBody += '<td>' + gr.getValue('description') + '</td></tr>';
+
+        emailBody += '<tr><td style="width: 120px; padding-left: 20px; font-weight: bold; text-align: left;">Location:</td>';
+        emailBody += '<td>' + gr.getDisplayValue('location') + '</td></tr>';
+
+        // Retrieve attachments associated with the case
+        var attachmentGr = new GlideRecord('sys_attachment');
+        attachmentGr.addQuery('table_sys_id', caseSysId);
+        attachmentGr.query();
+
+        // Attachments section
+        if (attachmentGr.hasNext()) {
+            emailBody += '<tr><td style="width: 120px; padding-left: 20px; font-weight: bold; text-align: top; vertical-align: top;">Images:</td>';
+            emailBody += '<td>';
+
+            while (attachmentGr.next()) {
+                var attachmentLink = gs.getProperty('glide.servlet.uri') + 'sys_attachment.do?sys_id=' + attachmentGr.getValue('sys_id');
+                var fileName = attachmentGr.getValue('file_name');
+
+                // Display image if applicable, otherwise show a link
+                if (attachmentGr.getValue('content_type').startsWith('image/')) {
+                    emailBody += '<p><img src="' + attachmentLink + '" alt="' + fileName + '" style="max-width: 400px;"></p>';
+                } else {
+                    emailBody += '<p><a href="' + attachmentLink + '" target="_blank">' + fileName + '</a></p>';
+                }
+            }
+            emailBody += '</td></tr>';
+        } else {
+            emailBody += '<tr><td colspan="2" style="padding-left: 20px;"><b>No attachments found for this case.</b></td></tr>';
+        }
+    } else {
+        emailBody += '<tr><td colspan="2" style="padding-left: 10px;">No matching case details found.</td></tr>';
+    }
+
+    // Closing the table and email body
+    emailBody += '</table>';
+    emailBody += '<p>Best regards,<br>(name)</p>';
+    emailBody += '</div>';
+
+    // Bottom Banner HTML
+    var bottombanner = 
+        '<div class="bottom-banner" style="background-color: #000000; height: 10px; border-top: 4px solid gold; border-radius: 5px; margin-top: 20px;"></div>';
+
+    // Append bottom banner to the email body
+    emailBody += bottombanner;
+
+    // Output the email body
+    template.print(emailBody);
+
+})(current, email, email_action, event);

Mail Scripts/Case details/Readme.md

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+Scenario: You are wanting to send a notification that contains: a link to a case, case details such as description and location, and any attachments on the case. 
+
+Application: Create a mail script and set the name "Added to case" (replace with desired name). Create a notification, set the name, and table.
+
+When to send: 
+Choose the conditions.
+
+What it will contain: 
+"mail_script:added_to_case". // Mail_script:(replace with mail script name)