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Frequently Asked Questions
1. Are you going to send a fax per reservation to the hotel? No, we only make booking notifications via email and using OTA_HotelResNotifRQ.
2. Will credentials be unique for each hotel or there will be single username and password to manage all of our hotels? There will be single username and password to manage all of your hotels, only hotel id will be different.
3. Do we need to authorize our IP addresses to make calls to your API? On staging environment, it is necessary to make IP whitelisting. On production environment, it is not.
4. What is the process of activating new hotels on channel manager connectivity? Please send your activation requests according to hotel's region, activation and information you have asked can be supplied from below email addresses: [email protected] (For hotels in Turkey), [email protected] (F or hotels in Asia, Middle East and Africa), [email protected] (For hotels in North-Western Europe), [email protected] (For hotels in rest of Europe), [email protected] (For hotels in US continent).
5. What will happen if any room/rate will be removed / deleted / added in the future? Data managed by CM is not allowed to be managed manually. But in case of such problems, API will return error that given data is not found.
6. Are prices tax included? Rates are tax included.
7. How can I delete my rate? You can send adult rates as 0 to delete your rate. With this option there will be no need to deal with allotments to close, instead of clearing rates. Please note that if child rates are sent as 0, system will accept as children are free.
8. Will you notify us if you make a major change? Under normal circumstances, we won’t make any updates which are not backward compatible. If a change is a must, we’ll let you know beforehand
9. Which occupation types do you support; by means of adult, child and infant? We currently support 10 (adult) and 8 (child). If it is necessary to use 7 (infant), please contact with [email protected].
10. What is the farthest date I fetch? Currently it is 1 year starting from today, please consult to cmsupport@met global.com if you want to extend this period.
11. Is there a limitation of numbers of updates can be sent in the same request? Maximum 50 updates can be sent in a single request.
12. Will rates be AmountAfterTax or it can be before taxes? Rates are tax included.
13. Is GuestCounts/@IsPerRoom value always equal to 1? Yes, this value is always 1.
14. Is there only one reservation node per push? Yes, there will be only one reservation node per push.
15. Will I find only one RoomStay node per reservation? Yes, there is only one RoomStay node per reservation.
16. //Rate/@UnitMultiplier will be always = 1 ? Yes, this value is always 1.
17. //Rate/@RateTimeUnit will be always = day? Yes, it's type is day.
18. What is the farthest date I can update? Currently it is 1 year starting from today, please consult to cmsupport@met global.com if you want to extend this period.
19. Which reservation status do you support? We support "commit", "cancel" and "modify".
20. Do you have maximum value restrictions on values that we can send ? (Example: max rate amount, max avail, max MaxLos, etc.) Currently there is no restriction, but we'll let you know if we add it.
21. If a reservation push fails, are you going to send it again? Currently it does not re-send a request, but it will. We'll let you know when it is done.
22. What does RestrictionStatusCandidate status do? How can it be used? It is used to provide a collection of restriction status values (minLOS, maxLOS, release, CTA, CTD). Sending it as the following, you can get all restrictions:
23. Can we update data if there is no allotment / rates / restrictions? If there is no data to be updated, it is created first. If data exists, then it is updated.
24. Do we have to provide old data / previous values to be sent again in the update requests? No. Just send the data in the related method to make your create / updates.
25. Can we manage rates per pax or should we send room rate? Our API is based on "room rate". But we allow single use rates for rooms, if applicable for a given room. System checks NumberOfGuests value as per pax rate indicator, up to 3 per pax for a room. In extranet, rates sent Numb erOfGuests = 1 will be shown as single-use, NumberOfGuests = 2 will be shown as room rate, NumberOfGuests = 3 will be shown as extra bed. Please note that single room does not have a single-use occupancy as it is already single, system won't allow NumberOfGuests input for this case.
26. Can we make updates day by day, or should we send in date intervals? You can do it as day by day or using date intervals. Please note that period between intervals cannot be more than 1 year, starting from today.
27. Is there any default value for allotment, rate and restrictions? There is no default value for these values in channel manager connectivity.
28. What is the maximum value for allotment, rate and restrictions? There is no maximum value for these values in channel manager connectivity.
29. What is the procedure of initiating an API connection?
- First, you need to contact with [email protected] and introduce yourself.
- Then, they'll contact you and ask you to fill Hotelspro's NDA form if you are fit to their requirements
- After that, you'll be given a test hotel account for testing and self-certification by Platform Support team. Also, you'll be asked to provide static ip addresses of your staging environment ip addresses, to have them whitelisted, to be able to proceed with testing.
- After development and tests are done at your end, you can start self certification by clicking on "Start Certification" on the extranet. When certification is fulfilled, contracting team will be informed that channel manager connection has been established and can go live.